“the PRIVATE ROOM” Loyalty Program Terms & Conditions

Last Updated: May 17, 2024

 

TO BECOME the PRIVATE ROOM Member - ACCOUNT SET UP & POINTS CREDITING

To join the PRIVATE ROOM, individuals are required to create an account by providing their full name, e-mail address, phone number (with one-time password OTP verification code) and birth month. Subsequently they are required to acquire one membership tier (i.e. the BLACK KEY or the RED KEY).

Existing account holders can enroll in the loyalty program directly from their account page by acquiring one membership tier. Please note that relevant Points and benefits will be activated within 24 hours of enrollment. 

  • For detailed guide of how to create an account, please visit here.
  • For detailed guide of how to acquire a membership tier, please visit here.

By clicking "Create" in Create Account, you agree to the Terms and Conditions and Privacy Policy of the PRIVATE ROOM.

 

Please note that:

  • Only one account may be associated with a single member and a single e-mail address.
  • Birth month filled in during account registration determines when the Birthday Surprise will be granted to member's account.
  • If the customer acquired a tier without completing registration nor create an account, ALL the benefits will not be enabled. Member can complete the registration process later by registering with the same personal information on the Create Account page.

 

ELIGIBILITY

  • All persons aged 18 or above are eligible to join the PRIVATE ROOM. The acceptance of the membership is at the sole discretion of M19Minus.
  • M19Minus the PRIVATE ROOM membership is non-transferrable and is only for the member her/himself. Abuse of the membership and offers, any misbehaviors, frauds or misuse of Points, or failure to comply with the Terms and Conditions may result in termination or temporary suspension of the membership, withdrawal of offers and cancellation of all Points and rewards.
  • M19Minus reserves the final right to modify the structure, offers and other contents, including relevant Terms and Conditions, or to terminate the PRIVATE ROOM loyalty program. Although M19Minus will take appropriate action to inform member of the changes, member has the responsibility to check for the updated contents of the PRIVATE ROOM and its Terms and Conditions.
  • Member who uses any of the services under the PRIVATE ROOM is deemed to have fully accepted the changes. M19Minus shall bear no responsibility of any loss or damage resulting from the changes made the PRIVATE ROOM.

 

MEMBER ACCOUNT QUALIFICATIONS AND RESTRICTIONS

Member account is valid for the lifetime of the member, unless the member requests withdrawal by submitting an application, or if other events occur that, according to these rules, shall lead to the termination of the member account.

Unless otherwise specified, tier-specific Points, Benefits and Rewards, which vary by tier, are valid for 365 days from the date they are credited to the member's account. The specific benefits of different membership tier are subject to the latest information updated periodically on www.m19minus.com.

 

MEMBERSHIP TIERS ENTITLEMENTS

  • the BLACK KEY:
    • 8,500 Points
      • Upon enrollment, 7,500 Base Points will be credited to your membership account instantly, valid for 365 days.
      • An additional 1,000 Welcome Bonus Points are gifted to your membership account as a welcome reward to your valued loyalty to M19Minus, also valid for 365 days.
      • 1 Point is equivalent to a value of HK$1.
      • Member can shop with flexibility using Pay with Points only or in combination with other payment methods.
      • For markets outside of Hong Kong SAR, the conversion rate for Point value follows the standard "1 Point equivalent to a value of HK$1".
    • Unlimited Year-Round 10% Off Private Shopping Savings
      • Member will receive a year-round, unlimited 10% discount applicable to any designated regular-priced items (i.e. excluding the BEAUTY TREASURE and other designated items).
      • This benefit is available for transactions settled with payment methods other than Pay with Points only.
    • Other Rewards and Benefits
      • Member will receive three complimentary Free Shipping Rewards for use on all orders with Hong Kong shipping address.
      • A Birthday Surprise, exclusively prepared by M19Minus, will be offered during the member’s birth month.
      • Early access is granted to Special Edition, Limited Edition, and new product launches.
      • Exclusive rights to redeem items from Private Collections and not-for-sell items.
      • Prestigiously, member will be invited to special and private events hosted by M19minus.
    • For full tier benefits, please login to your account.
  • the RED KEY:
    • 16,000 Points
      • Upon enrollment, 13,000 Base Points will be credited to your membership account instantly, valid for 365 days.
      • An additional 3,000 Welcome Bonus Points are gifted to your membership account as a welcome reward to your valued loyalty to M19Minus, also valid for 365 days.
      • 1 Point is equivalent to a value of HK$1.
      • Member can shop with flexibility using Pay with Points only or in combination with other payment methods.
      • For markets outside of Hong Kong SAR, the conversion rate for Point value follows the standard "1 Point equivalent to a value of HK$1".
    • Unlimited Year-Round 18% Off Private Shopping Savings
      • Member will receive a year-round, unlimited 18% discount applicable to any designated regular-priced items (i.e. excluding the BEAUTY TREASURE and other designated items).
      • This benefit is available for transactions settled with payment methods other than Pay with Points only.
    • Other Rewards and Benefits
      • Member will receive six complimentary Free Shipping Rewards for use on all orders with Hong Kong shipping address.
      • A Birthday Surprise, exclusively prepared by M19Minus, will be offered during the member’s birth month.
      • Occasional Seasonal Surprise to be prepared and gifted to the member.
      • Early access is granted to Special Edition, Limited Edition, and new product launches.
      • Exclusive rights to redeem items from Private Collections and not-for-sell items.
      • Prestigiously, member will be invited to special and private events hosted by M19minus.
    • For full tier benefits, please login to your account.

It may take up to 24 hours for Points, Unlimited Year-Round Private Shopping Savings and Rewards to be reflected in the member’s account after acquiring of a membership tier and completing account setup.

Under normal circumstances, all membership statuses, Points, Benefits and Rewards are valid for 365 days from the date they are credited to the member's account, unless otherwise specified.

After the 365 days, if a member does not renew or upgrade their membership to any of the PRIVATE ROOM tier, the member will revert to being a regular customer and subscriber. Although without a membership tier status, they will still have the account with M19Minus.

BENEFITS OF MEMBERSHIP TIER

Basic Terms

  • Members are required to login to their membership account to enjoy the benefits.
  • For online redemption, please include the associated code(s) at checkout. For in-store redemption, please present the code(s) to M19Minus staffs at official M19Minus retail locations.
    • Please note that any rewards, gifts, samples, and all other promotional items associated with merchandise purchases will be honored with the remainder of your order if it meets the criteria, provided part of your order is not canceled. If your entire order is canceled, these items will not be granted as an actual merchandise purchase is required to be associated in activation.
  • A maximum of 5 different codes may be applied at each online checkout.
  • Each code can only be used once (except the Unlimited Year-Round Private Shopping Saving code).
  • Points, Pay with Points, Unlimited Year-Round Private Shopping Savings, Free Shipping Rewards, Welcome Bonus Points, Birthday/Seasonal Surprises, and Renewal/Upgrade Rewards, Gifts, Codes and Coupons are not cash, have no cash value without a purchase, and may not be altered, sold, bartered, returned, or transferred. No adjustments on previous purchases. Benefits are subjected to change, alteration, or termination by M19Minus at its sole discretion at any time.
  • The space for entering code(s) will only be displayed at checkout stage. For instance, if you have selected a reward and click "Confirm" followed by “Apply”, you will be redirected to the cart page. At this stage, you will not be able to see the discount code until you reach the checkout page where you are required to fill in the shipping address.

 

Pay with Points

  • All Points are valid for the redemption of all items on www.m19minus.com or at M19Minus physical retail locations (except Lane Crawford).
  • 1 Point is equivalent to a value of HK$1 for use. For markets outside of Hong Kong SAR, the Point value conversion rate will follow the standard of "1 Point equivalent to a value of HK$1".
  • The minimum redemption amount is 1 Point. Redemption must occur in whole-point increments; partial Point redemption is not allowed (e.g. 0.5 or 0.1 Points cannot be redeemed).
  • When Points are converted, a code is generated and is valid for use within 24 hours. If the code is not used within this period, the converted Points would not be re-credited back to the member account.
  • Pay with Points payment method cannot be used in conjunction with Unlimited Year-Round Private Shopping Savings.
  • Points cannot be applied to gift wrapping, packaging, taxes, or shipping & handling charges.
  • For detailed guide of how to use Pay with Points, please visit here.

 

Unlimited Year-Round Private Shopping Savings

  • This benefit is available to members who prefer to settle the transaction using payment methods other than Pay with Points.
  • This benefit is applicable to designated regular-priced items only (e.g. excluding the BEAUTY TREASURE or other designated items).
  • This benefit cannot be used in conjunction with Pay with Points option during the same order/checkout. It also cannot be applied to gift card purchases, gift wrapping, packaging, taxes, or shipping & handling charges.
  • For detailed guide on how to enjoy Year-Round Private Shopping Savings, please visit here.

 

Welcome Bonus Points

  • Welcome Bonus Points will be immediately gifted to members upon enrollment.
  • For detailed guide on to use Pay with Points, please visit here.

 

Free Shipping Rewards

  • The Free Shipping Reward is only valid on all qualifying online purchases made on www.m19minus.com with a shipping address within the Hong Kong SAR.
  • Varies by tier, member will receive a certain number of Free Shipping Rewards upon acquiring a membership tier and account setup.
  • For detailed guide of how to redeem Free Shipping Rewards, please visit here.

 

Birthday Surprise

  • The birth month entered during account registration determines when the Birthday Surprise will be granted to the member.
  • The Birthday Surprise will be revealed and will be valid on the 1st day of your birth month. If a customer becomes a member during the birth month, the Birthday Surprise will be revealed the day after account activation.
  • The Birthday Surprise is valid for redemption within 31 days. Any unredeemed Birthday Surprise within the valid month will be considered forfeited.
  • The image on the Birthday Surprise page is for reference only. The actual content of the Birthday Surprise will be decided by M19Minus and may vary each month.
  • Member can simultaneously enjoy the following benefits with the Birthday Surprise:
    • Pay with Points
    • Pay with Points in conjunction with other payment methods
    • Unlimited Year-Round Private Shopping Savings
    • Free Shipping
  • For detailed guide of how to redeem Birthday Surprise, please visit here.

 

Tier Renewal/Upgrade Extra Reward

  • Tier Renewal/Upgrade Extra Reward, which varies by tier, will be granted to existing member, who renew current membership tier or upgrade to a higher tier of the PRIVATE ROOM.
  • “Buy 2 Get 1 Free” and “Buy 1 Get 1 Free” rewards apply only to the lowest valued item in the order.
  • The Tier Renewal/Upgrade Extra Reward will expire in 31 days upon issued.
  • The Tier Renewal/Upgrade Extra Reward can only be used on designated regular-priced items only (e.g. excluding the BEAUTY TREASURE and other designated items).
  • For detailed guide of how to renew or upgrade current member status, please visit here.

 

Renewal/Upgrade Membership Tier

  • Points Carry Forward
    • The expiry date of any Points follows the rule of being “valid for 365 days from when the Points were issued”. Any unused Points from original tier and have not been used to generate a code, and are still within the 365-day validity period and can be carried forward to the new tier. Points entitled in the new tier will be added to the account at the same time.
    • For example, if a member joined and became the BLACK KEY member on April 1, 2024, and used up 7,490 Points, leaving 10 Points in the account. On October 1, 2024, the member decides to upgrade to the RED KEY tier. Therefore, the member has 10 Points (leftover carry forward) + 13,000 Points (the RED KEY Base Points) + 3,000 Points (the RED KEY Welcome Bonus Points) in the account but the carried forward 10 Points will expire on March 31, 2025; 16,000 Points will expire on September 30, 2025.
  • Unlimited Year-Round Private Shopping Savings
    • Regardless of the previous membership tier, the Year-Round Private Shopping Savings percentage will change from the date when the latest membership tier is acquired. It will take up to 24 hours for the updated percentage to be reflected in member's account.
    • For example, a member acquired the BLACK KEY membership tier on April 12, 2024, and is entitled to Unlimited Year-Round 10% Off Private Shopping Savings on designated items until April 11, 2025. However, if he/she acquired the RED KEY membership tier on June 2, 2024, he/she is entitled to enjoy Unlimited Year-Round 18% Off Private Shopping Savings on designated items starting from June 2, 2024 until June 1, 2025.
  • Entitlements Carry Forward
    • The expiry date of any rewards follows the rule of being “valid for 365 days from when the Points were issued”, unless otherwise specified.
    • Free Shipping Rewards - any unused codes that are still valid within 365 days from when the member joined the PRIVATE ROOM will be carried forward to new tier in the same account.
    • Rewards such as “Buy 2 Get 1 Free” and “Buy 1 Get 1 Free” that are transferred in the form of code, but not yet used prior to the upgrade, will be carried forward to the new tier. This also applies vice versa. This reward will expired in 31 days upon issued.

 

ORDER CANCELLATION AND POINTS/REWARDS REFUNDS

  • For online orders
    • Points used via Pay with Points will be re-credited to the member's account within 24 hours if the order is cancelled by M19Minus.
    • All membership-entitled rewards, samples and promotional items redeemed online will be handled as follows:
      • If part of the order is cancelled, the rewards, samples, and/or other promotional items will still be shipped with the remaining merchandise in the same order given that it meets the criteria of purchase.
      • If the entire order is cancelled, the rewards, samples, and/or other promotional items will not be shipped, as an actual merchandise purchase is required to be associated in activation. Any Points redeemed for these items will be re-credited to your account.
  • For offline retail orders
    • Points used via Pay with Points will be re-credited to the member's account by M19Minus staffs upon order cancellation if an order is cancelled by M19Minus. Please allow up to 24 hours for the Points to reflect in the account.
    • Membership-entitled rewards can still be redeemed at physical retail locations by showing the entitlement on the member's account page to M19Minus staffs despite an associated order is being cancelled.

 

ACCOUNT DISABLEMENT

  • If you wish to close your M19Minus account or re-open a previously closed account, please contact M19Minus Customer Services at customercare@m19minus.com.
  • If you decide to close your M19Minus account, you must agree to the following terms of closure:
    • You will no longer be able to log into your account, and M19Minus staffs will not be able to check your account detail.
    • You will forfeit all your existing M19Minus Points, membership status, and member rewards and benefits.
    • You will no longer accrue M19Minus Points.
    • You will be opted out of all M19Minus marketing communications, including emails, SMS, and push notifications.
    • If you are an existing active member of the PRIVATE ROOM, your membership will terminate without a refund, and any scheduled annual renewals will be canceled if any.
  • Closing your M19Minus account will not affect any open orders and returns, if applicable.


M19Minus reserves the final right to modify the above terms and conditions without prior notice.

In case of any dispute, M19Minus reserves the right to make the final decision.

For more information, please contact our customer service at customercare@m19minus.com.