the PRIVATE ROOM is an exclusive chamber curated for our esteemed M19Minus private customers, providing a premium loyalty shopping experience that elevates your beauty-regimen above and beyond.

To join the PRIVATE ROOM, you must create an account with your full name, e-mail address, phone number (with one-time password OTP verification code) and birth month. Subsequently, you must acquire one membership tier (i.e. the BLACK KEY or the RED KEY).

To become the PRIVATE ROOM Member, follow the guides to first create an account, follow by acquiring a membership tier.

Member can enjoy exclusive premier offers, ranging from Welcome Bonus, Pay with Points, Free-Shipping to Seasonal Surprises, Prestigious Access and more.

For a comprehensive understanding of these benefits, please visit the page here.

Upon acquiring a membership tier (i.e. the BLACK KEY or the RED KEY), tier-status, tier-specific Points, benefits and rewards, are valid for 365 days from the date of credit to the member's account.

To renew your membership, simply login to your existing member account and acquire the desired membership tier for continuation.

For detailed guide on renewal or upgrading your membership tier, please visit here.

Yes, membership benefits apply globally on www.m19minus.com and at all M19Minus physical retail locations with the exception of Lane Crawford.

No automatic charges are made for membership extension. Each membership tier must be manually acquired by the member, ensuring full control over membership decisions.

To view your Point(s) balance, you can simply login to your account via the link here.

Upon successful login, Point(s) balance and other membership benefits will be accessible.

Pay with Points is a member-exclusive benefit allowing members to pay for purchases using Points solely or in combination with other payment methods.

Points are credited immediately upon enrollment, along with additional Welcome Bonus Points as a part of your loyalty reward. Points are valid for 365 days.

For instructions on how to use Pay with Points, please visit here.

Welcome Bonus Points will be instantly gifted to members upon enrollment.

Under normal circumstances, all Points, benefits and rewards are valid for 365 days from the date they are credited.

For detailed guides of how to use the Points and redeem benefits and rewards, please visit the below links:

• Pay with Points
• Free Shipping Reward
• Birthday Surprise
  

Members can shop with flexibility using Pay with Points solely or in combination with other payment methods.

Unfortunately, the option to use Pay with Point payment method or access other member-exclusive benefits is not available when checking out as a guest online. To enjoy these benefits, please ensure to log in to your account and use your registered email and phone number at checkout.

For detailed guides of how to use the Points and redeem benefits and rewards, please visit the below links:

• Pay with Points
• Free Shipping Reward
• Birthday Surprise
  

Yes, all member-exclusive benefits are applicable to www.m19minus.com or at M19Minus physical retail locations with exception of Lane Crawford.

For detailed guides of how to use the Points and redeem benefits and rewards, please visit the below links:

• Pay with Points
• Free Shipping Reward
• Birthday Surprise

To renew or upgrade your current the PRIVATE ROOM membership tier, simply login to your existing member account and acquire a new desired membership tier.

For detailed guide of how to renew or upgrade your membership tier, please visit here.

A membership statuses, Points, benefits and rewards are valid for 365 days from the date they are credited.

Points from previous tier that have not expired and generated as a code, can be carried forward to the new tier. Points entitled in the new tier will be added to the account at the same time.

For more details and examples about points and rewards carry forward, please refer to the Terms and Conditions here.

Definitely, please find the below examples.

Points Carry Forward Example:

• If a member joined and became the BLACK KEY member on April 1, 2024, and used up 7,490 Points, leaving 10 Points in the account. On October 1, 2024, the member decides to upgrade to the RED KEY tier. Therefore, the member has 10 Points (leftover carry forward) + 13,000 Points (the RED KEY Base Points) + 3,000 Points (the RED KEY Welcome Bonus Points) in the account but the carried forward 10 Points will expire on March 31, 2025; 16,000 Points will expire on September 30, 2025.

For more details and examples about points and rewards carry forward, please refer to the Terms and Conditions here.

For online orders

• Points used via Pay with Points will be re-credited to the member's account within 24 hours if the order is cancelled by M19Minus.
• All membership-entitled rewards, samples and promotional items redeemed online will be handled as follows:
  o If part of the order is cancelled, the rewards, samples, and/or other promotional items will ship with the remaining merchandise in that order.
  o If the entire order is cancelled, these items will not ship as a merchandise purchase is required for their distribution. Any Points redeemed for these items will be re-credited to your account.

For offline retail orders

• Points used via Pay with Points will be re-credited to the member's account by M19Minus staffs upon order cancellation if an order is cancelled by M19Minus. Please allow up to 24 hours for the Points to reflect in the account.
• Membership-entitled rewards can still be redeemed at physical retail locations by showing the entitlement on the member's account page to M19Minus staffs despite an associated order is being cancelled.

Please contact our customer service at customercare@m19minus.com