To enjoy Free Shipping Reward, you are required to become the PRIVATE ROOM Member. Follow the guides to first create an account, follow by acquiring a membership tier.

This guide will show you how to redeem the Free Shipping Reward.



  • This benefit is only valid on all qualifying online purchases made on with a shipping address in the Hong Kong SAR.
  • Relevant Points and benefits will be activated within 24 hours upon successful acquiring of a membership tier.


Follow the below steps to redeem Free Shipping Reward:

  1. Start by logging into your account. Enter into your browser, then click the icon on the top right corner for desktop version or the top left corner first then click “Log In” at the bottom left on mobile version.
    • Desktop Version Example:

    • Mobile Version Example: 

  2. You will then be brought to the Account Login page. Login to your account by entering your credentials. Click “Sign In”.
    • Example:

  3. After successful login, you will be redirected to the Account page.

  4. Then you can add your desired products into your cart.

  5. Once you have added all the desired products to cart, visit Account page and go to “You have xx rewards”.
    • Example:

  6. Find and copy the code associated with the Free Shipping Reward, then click “Apply” and the code will be applied at checkout.
    • Example:

  7. At checkout, select “Hong Kong SAR” as Delivery Country/Region and fill in the remaining delivery details.
    • Example:

  8. Paste and apply the copied code in the box below. The shipping fee will be shown as “FREE” once the code is successfully applied.
    • Desktop Version Example:

    • Mobile Version Example:

  9. You can enjoy Free Shipping Reward in conjunction with Pay with Points payment method or other payment methods. Visit the following guides:
    • Guide to Pay with Points
  10. Continue to proceed at checkout. Please make sure to enter the same email address and phone number you had registered during checkout.



  • A maximum of 5 different codes may be applied at each online checkout.
  • Each code can only be used once.


Additional Guides




For detailed T&Cs, please refer to the link here

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